Our journey so far and our aim for 2013
Achieving 4 stars from Visit England in November 2009 was an excellent reward for all the hard work and committment we put into upgrading throughout and making everyones stay a pleasant and comfortable an experience as possible so to gain 'Guest Accommodation of the Year in March 2010 after a secret assessment based on Customer Service by a mystery shopper was fantastic.
Keeping Kilbrannan running to this standard is hard work with the constant cleaning, maintaining and further upgrading each and every day, but it was the kind of hard work that we love to do as it is naturally in our nature.
In October 2010 we were assessed by Visit England again, after which we were awarded a Silver Award which makes us 1 of only a small handful of Guest Houses in Great Yarmouth with such a high award.
In November 2010 we were nominated for the Spirit of Enterprise Great Leisure and Tourism Business award. We were shortlisted as one of the finalists, then after attending the presentation evening, we won the award.
In December 2011 we were re assessed by Visit England and as a result, retained our Silver Award but also earned a prestigious Breakfast Award which is fantastic.
In March 2012 we won 'Guest Accommodation of the Year' for the 2nd time after an assessment from a mystery shopper (much to the envy of our neighbours)
It is our aim for 2013 to continue our hard work, carry on upgrading and maintaining Kilbrannan to its current high level and beyond.
Our guests are always our priority
Thank you all for your support
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